BigCommerce is a robust platform for fast-scaling eCommerce businesses, but as your operations grow, cracks begin to show manual processes, disconnected data, and delayed decisions start holding you back. This is where the power of BigCommerce Dynamics 365 integration comes into play.
By integrating BigCommerce with Microsoft Dynamics 365 (including AX, NAV, and Business Central), merchants gain real-time visibility across orders, inventory, finance, and customer data, solving the most frustrating bottlenecks that store owners face.
Let’s dive into the five most common BigCommerce store problems and how Dynamics 365 integration fixes them for good.
1. Are You Struggling With Manual Order Management and Sync Errors?
If your store is still manually managing orders, or you’re experiencing duplicate, delayed, or lost order data between BigCommerce and your back office, you’re not alone. Order errors not only frustrate customers but also waste time and money.
With BigCommerce Dynamics 365 integration:
- Orders flow automatically from BigCommerce to Dynamics 365 in real time.
- Shipment status, returns, and cancellations are auto-updated across platforms.
- Sync issues are eliminated, reducing fulfillment delays and support tickets.
Using the Microsoft Dynamics BigCommerce connector, you can ensure every order is captured, processed, and fulfilled without error even during high-volume periods.
Retailer Case Insight: After implementing the integration, a mid-sized apparel brand reduced order processing time by 60%, improving on-time shipping and customer satisfaction.
2. Is Inventory Going Out of Sync Across Channels?
BigCommerce alone doesn’t give you centralized control over inventory especially if you’re also selling on Amazon, POS, or a wholesale platform. The result? Overselling, stockouts, and unhappy customers.
Dynamics 365 solves this by:
- Providing a unified inventory view across all warehouses and locations.
- Real-time sync of stock availability between BigCommerce and ERP.
- Alerting users when inventory thresholds are hit.
Whether you’re using BigCommerce Dynamics AX integration or NAV integration, you get accurate, up-to-date inventory control at every step.
Result: Merchants using this integration cut stockouts by up to 35%, boosting customer trust and retention.
3. Are You Tired of Repetitive Accounting and Financial Errors?
Disconnected systems mean your finance team is spending hours reconciling sales, updating tax calculations, or chasing invoices.
With BigCommerce ERP integration:
- Sales and tax data sync automatically into your financial module in Dynamics 365.
- General ledger, receivables, and payables are updated in real time.
- It supports regional tax rules, multi-currency, and multiple business entities.
This works whether you’re using Microsoft Dynamics NAV, AX, or Business Central. By eliminating redundant data entry, you reduce financial risk and empower your team with accurate, timely reports.
Bonus: Businesses report an 80% reduction in finance reconciliation errors after going live with the integration.
4. Do You Lack Visibility Into Customer Data and Reporting?
BigCommerce does a great job of managing storefronts but it lacks deep, back-end customer insights across orders, returns, and financials. For growing businesses, that’s a deal-breaker.
Microsoft Dynamics 365 integration enhances visibility by:
- Creating unified customer profiles with lifetime value, purchase history, and returns.
- Connecting customer service, finance, and operations teams through shared data.
- Enabling smarter decisions via sales and profitability analytics.
Unlike BigCommerce’s basic reporting, Dynamics 365 empowers teams with custom dashboards, filters by region or channel, and actionable insights that drive retention and upsell strategies.
You’ll finally know who your top customers are and how to serve them better.
5. Is Your Business Wasting Time on Manual Processes That Could Be Automated?
Manually syncing SKUs, updating pricing across channels, or tracking partial shipments is tedious and error-prone.
BigCommerce ERP automation tools in Dynamics 365 solve this with:
- Automated SKU mappingbetween ERP and BigCommerce
- Real-time pricing updatessynced across multiple catalogs
- Shipping, tax, and discount logicmanaged from the ERP system
- Bulk product uploadsand edits handled with ease
This kind of automation not only saves time it also futureproofs your operations as you scale to more channels or product lines.
Pro Tip: Eliminate hours of manual work per week by integrating your ERP workflows with your BigCommerce frontend.
How to Choose the Best Integration Platform for BigCommerce and ERP
Not all integrations are created equal. To get the most out of this, you need:
- A pre-built Microsoft Dynamics BigCommerce connector
- Customization support (NAV, AX, Business Central compatibility)
- Real-time two-way sync capabilities
- Dedicated post-integration support
Folio3’s integration platform (Burq) is designed to check all these boxes making it the best integration platform for BigCommerce and ERP needs, especially for high-growth brands.
What to Look for in a BigCommerce Integration Partner?
Before choosing a vendor, ask:
- Do they have experience with BigCommerce and Microsoft Dynamics platforms?
- Can they provide case studies in your industry?
- Do they offer 24/7 support and long-term maintenance?
- Are they able to customize logic for your workflows?
Folio3 is a certified Microsoft partner and one of the most trusted BigCommerce integration partners with 500+ successful ERP integration projects.
Real Business Benefits You’ll See After Integration
When BigCommerce and Dynamics 365 work together, you unlock:
- Faster order-to-cash cycle
- Accurate inventory & fulfillment
- Streamlined finances & tax compliance
- Automated operations across teams
- Actionable analytics for smarter decisions
And yes, it’s scalable so whether you’re adding a new warehouse or launching a wholesale channel, your backend will grow with you.
In Summary
BigCommerce is great at building your storefront. But without backend integration, operational chaos will slow you down. From inventory accuracy and automated finance to customer visibility and workflow automation, BigCommerce to Dynamics 365 integration is your answer.
Stop stitching together solutions. Start building smarter, faster, and stronger with Dynamics 365.
Ready to solve your BigCommerce store challenges? Contact us today for a personalized integration consultation.
